Refunds and cancellation

In short

• We have a 14-day money-back promise on the setup pack. Tell us within 14 days of paying and we refund you in full.
• Separately, the law gives you 14 days to cancel an online purchase. For digital content you can use at once, that right ends when access starts, if you asked for access straight away and acknowledged that. You do this at checkout. Our money-back promise still applies.
• If the pack is faulty or not as described, you have legal rights to a repair, replacement or refund.
• The price is the total you pay. We are not VAT registered, so no VAT is charged.

Our 14-day money-back promise

If you are unhappy within 14 days of your payment, email hello@worthstarting.co.uk and we refund you in full.

• You do not have to give a reason. It helps us if you do.
• Email from the address you paid with, or tell us that address.
• We refund the card or account you paid with, within 14 days of your email. We do not charge a fee.
• After a refund your access to the pack ends.

This promise is on top of your legal rights. It does not replace them.

Your legal right to cancel

Under the Consumer Contracts Regulations 2013 you normally have 14 days from buying to cancel an online order without giving a reason. To cancel, email hello@worthstarting.co.uk and say clearly that you want to cancel. You may use this wording: "I cancel my order of the Worth Starting setup pack, paid for with [your email address] on [date]." We refund you within 14 days of getting your notice, to the way you paid.

The setup pack is digital content. Before you pay, we ask you to tick a box that says: "I agree to the terms and want access now. I understand I lose my 14-day right to cancel once I start using the setup pack." If you tick it, your legal right to cancel ends once you start using the pack. We confirm this in the email we send you after you pay, and on the page you see after payment. You can still use our 14-day money-back promise above.

If something is wrong with your pack

The law says digital content must be of satisfactory quality, fit for its purpose and as described. If your pack is not, tell us. We will repair or replace it, at no cost to you, within a reasonable time. If we cannot, or it would take too long, you can have some or all of your money back, or a price reduction. Nothing here affects your statutory rights. Citizens Advice can tell you more about them.

Subscriptions

We do not sell a subscription at the moment. If we start selling the Builder membership, its price, how often it renews and how to cancel will be shown next to the buy button and on this page. You will be able to cancel at any time in your account, and your access will run to the end of the period you have paid for. If you ask for access to start within the 14-day cancellation period and then cancel, you pay for the part you have used.

How to reach us

Email hello@worthstarting.co.uk. We aim to reply within 5 working days. Our terms of sale cover the rest of the contract.